Navigating the Walmart Gift Card Customer Service—A Practical Guide

Receiving a Walmart gift card can make your day, but what if you hit a roadblock while figuring it out? Consumers lose about $3 billion each year in unspent gift cards, often because of unresolved issues with their cards.

Reaching out to the Walmart gift card customer service can help you address any problem with your gift card on time. The problem is that Walmart sells gift cards both online and in stores, making it hard for users to locate their corresponding helpline numbers. You should especially watch out for scammers impersonating Walmart gift card customer service representatives and stealing your gift card credentials over the phone.

This guide is your one-stop solution to finding appropriate customer service for Walmart gift card-related issues.

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Walmart Gift Card Customer Support Structure

Walmart serves over 220 million customers per week and has various customer care executives handling different issues. The company currently offers multi-level gift card support services in the form of:

1. Store employees—Every Walmart store has a customer support desk that can directly deal with your gift card problem. Whether you have a plastic or a digital (eGift) card, the executives from your nearest store can scan your card to view your balance and transaction history, among other details. It’s interpersonal support, and, unlike Walmart helplines, you don’t have to wait too long for a response. The customer service desk is usually open from 7 a.m. till 9 p.m. or 11 p.m., depending on your location
2. Walmart gift card hotline—Walmart has several designated phone numbers to handle gift card-related issues
3. Website support—The Walmart website features a live chatbot that addresses issues with various products, including gift cards. Once you specify your problem, the bot connects you to an actual customer support executive
4. Email support—You can use Walmart’s Email Customer Service to convey your grievances. The service is not limited to gift cards, and the response time can be 48 hours or more
5. Headquarters service—You can contact Walmart’s central customer support team at 1-800-925-6278 (1-800-WALMART) if your issue hasn’t been resolved by any of the above means. This number addresses all queries related to Walmart purchases and may have over an hour of waiting time

Source: Yan Krukov

Walmart Gift Card Customer Service Phone Number—Which One To Dial

Walmart specifies different customer support numbers dedicated to addressing queries related to the basic plastic and eGift cards. You’ll need to call different numbers based on the type of card you’re having an issue with:

1. Basic Walmart gift cards (including Walmart Gas & Pump and Walmart Plus gift cards)
2. Walmart Visa gift cards
3. Walmart specialty gift cards

Service Helpline for Basic Walmart Gift Cards

Basic Walmart gift cards are non-reloadable and can be used to purchase anything at Walmart and its associate stores except for other gift cards. Refer to the table below to check which number to call based on your query:

These phone lines remain fairly busy, so you can expect a waiting time of 30–37 minutes to talk to an executive during peak hours.

If your query is related to digital cards, you can also reach out to Walmart eGift card customer service online. You can email them at help@walmart.com or fill out an online form specifying some basic personal details and the particulars of your query.

Walmart Visa Gift Card Helpline

Walmart Visa cards can be used at locations beyond Walmart, essentially anywhere Visa payments are accepted. Different rules apply regarding the registration and activation of these cards. You can reach out to Walmart Visa gift card customer service via phone or mail, as described in the table below:

Remember that Walmart doesn’t issue all Visa gift cards sold at their stores. For example, if you buy the popular Vanilla Visa gift card, you should call its dedicated customer service—(1-800-571-1376)—instead of Walmart’s. As a general rule, always check the front or back of your Visa gift card to get relevant customer support numbers.

Walmart Specialty Gift Card Customer Support

Walmart has teamed up with different third-party retailers to issue specialty cards. These retailers are usually major franchises like Subway, which run outlets in proximity to Walmart. Since the specialty gift cards can be used at third-party stores, they usually have their own customer service numbers specified on the card.

As of now, the Walmart gift card policy lists out a customer service number for only one specialty gift card—the Walmart Brinker International gift card. The number, in this case, would be 1-888-532-6092, available for balance inquiries.

Walmart also cannot help you with issues related to other gift cards they sell, including those from merchants like Uber, Roblox, and Starbucks. These cards will have their own customer support numbers, usually printed on the card or its packaging.

Source: KoolShooters

Walmart’s Liability on Gift Cards

Since many calls to Walmart customer service are about lost or stolen gift cards, the company has specifically renounced any liability to compensate customers in cash or kind. It is your responsibility to:

• Protect the credentials of your gift card
• Prevent third-party access to your online Walmart account

If your gift card is lost or stolen, call the relevant Walmart helpline immediately to get the card canceled. You can then get a duplicate card issued by providing your gift card number and original purchase receipt at a Walmart store. Unfortunately, many customers have to give up on their lost cards as they don’t have the purchase receipt.

It's a good habit to note down the numbers of all the gift cards you have and store them in a secure location. If you received a Walmart gift card from someone and don’t intend to use it right away, you can consider asking them for a copy of the receipt for safe-keeping.

Don’t Wait To Receive a Gift Card—Get It Yourself for Free

Walmart gift cards never expire, making them handy tools for online and in-store purchases in the long run. You don’t always have to get them as gifts, though. You can earn free gift cards through channels like survey websites and reward-based apps that compensate you for participating in various activities.

Source: Gustavo Fring

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Featured image source: Karolina Grabowska